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1 May 2026
This Privacy Policy explains how WellBooked collects, uses, stores, and protects personal information when you use the WellBooked consumer application, website, and related services. This includes when you browse venues, create or use an account, make reservations, submit booking requests, interact with guest-facing venue experiences, or otherwise use the WellBooked platform as an end user.
We may collect personal information that you provide directly, such as your name, email address, phone number, account details, reservation details, booking preferences, special requests, and communications submitted through the platform. We may also collect information about your use of the platform, including device information, browser type, IP address, session activity, pages viewed, interactions, and technical diagnostics. If you use WellBooked to make or manage reservations, we may also collect information related to your bookings, venue interactions, and guest history.
We use personal information to provide and operate the WellBooked platform, support venue discovery and reservation functionality, create and manage your account, communicate with you about bookings or service-related matters, personalize your experience, improve platform performance, support security, detect misuse, and comply with legal obligations. We may also use information to understand how users interact with the platform and to improve product quality and usability.
When you submit a reservation or booking request through WellBooked, the relevant information is shared with the venue so it can review, manage, confirm, or respond to your request. This may include your name, contact details, party size, booking date and time, preferences, notes, and relevant guest history connected to your use of the platform. Venues are independently responsible for how they handle guest information they receive through the platform and for complying with applicable privacy and data protection laws.
If you create or use a WellBooked account, we may process information related to your account registration, login activity, saved preferences, booking history, and interactions with venue-related experiences. This helps us provide account functionality, improve continuity across the platform, and support future booking and guest features.
If you submit reviews, feedback, ratings, or other content through WellBooked, we may collect and process that information in order to display it, connect it with relevant bookings, improve the platform, and support venue and guest experience features. You are responsible for ensuring that any information you submit is accurate and appropriate.
We may use cookies, analytics tools, and similar technologies to support platform functionality, remember preferences, understand user behavior, measure traffic, improve performance, and enhance the overall experience. This may include the use of services such as Google Analytics to help us understand how users access and interact with the platform and related pages. These technologies may collect information such as browser type, device information, pages visited, time spent, referral source, and general interaction patterns.
We do not sell your personal information. We may share information with venues when it is necessary to support reservations, booking requests, guest communication, account-linked venue experiences, or related hospitality services. We may also share information with service providers and partners who help us host, operate, support, secure, analyze, or improve the platform. In addition, we may disclose information where required by law, to enforce our rights, protect users or venues, investigate misuse, or respond to legal or regulatory requests.
The WellBooked platform may integrate with or link to third-party services such as analytics providers, maps, payment tools, or external websites. We are not responsible for the privacy practices of third-party services, and your interactions with those services are governed by their own terms and privacy policies.
We retain personal information only for as long as necessary to provide our services, support reservations and account functionality, comply with legal obligations, resolve disputes, enforce agreements, and maintain legitimate business operations. Retention periods may vary depending on the type of information and the purpose for which it was collected.
We take reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, loss, or alteration. While no system can guarantee absolute security, we work to maintain safeguards appropriate to the nature of the information processed through the platform.
Depending on your location and applicable law, you may have rights relating to your personal information, including the right to access, update, correct, delete, or restrict certain processing of your data. You may also have the right to object to certain uses of your information or request a copy of it. If you would like to make a privacy-related request, you may contact us using the contact details provided below.
The WellBooked consumer platform is not intended for children unless permitted under applicable law and used with appropriate supervision. We do not knowingly collect personal information from children in a manner that violates applicable law. If you believe a child has provided personal information improperly, please contact us so we can review the matter.
Depending on how WellBooked and its service providers operate, your information may be processed in countries other than your own. Where applicable, we take appropriate steps to ensure personal information is protected in accordance with relevant legal requirements.
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, legal obligations, or platform functionality. When we make changes, we will update the “Last Updated” date and may provide additional notice where appropriate.
If you have questions about this Privacy Policy or how your personal information is handled, please contact WellBooked at support@wellbooked.com.
