Create and manage a unified guest database that brings together walk-ins, phone reservations, website bookings, external sources, and WellBooked activity.
When guest information lives in different tools and booking sources, it becomes difficult to understand customers holistically. That limits personalization, reporting, and operational decision-making.
Collect guest records from walk-ins, phone reservations, website bookings, widget bookings, and platform activity into a single customer list.
Search by name, phone, or email and filter by customer tier to quickly locate the guest you need during service or booking review.
View booking history, contact details, and customer tier for each guest, so your team can recognize regulars and manage relationships over time.
See customer tiers at a glance from new guests to regulars and VIPs so your team can recognize and prioritize relationships that matter.
Centralize customer data, improve guest understanding, and build a stronger foundation for service and growth.
Bring together customer information from multiple booking channels into one centralized database.
Use more complete guest data to improve operations, service quality, and future marketing efforts.
See booking history and customer tier so your team can treat regulars with the attention they deserve.
Access phone numbers, emails, and booking history instantly during review or service without digging through messages or paper logs.
Review customer patterns like punctuality and consistency so your team can make more informed reservation decisions.
Learn More →View reviews connected to specific reservations — so your team knows not just what guests said, but which visit, date, and booking the feedback relates to.
Learn More →Go beyond basic booking management. Track reservations through every service stage from approval and guest confirmation to seating, no-shows, and completion, giving your team complete visibility during service.
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