Understanding Customer Analytics
Aggregate guest behavior and a sortable, searchable list of customers with arrivals, no-shows, and reliability rates.
Overview
Open Analytics, then Customers. The shared 7d, 30d, or 90d period applies. Summary cards show total customers with a breakdown of registered accounts versus walk-in or unregistered synthetic profiles, new customers in the period, average show-up rate, and average on-time rate. Below, a search field filters the table by name or email. The table lists each customer with tier, arrivals (seated bookings), no-shows, show-up rate, on-time rate, and last booking date; registered versus walk-in appears under the name. Rows that link to a saved customer open the Customers area with that guest selected when you click. If there is no data yet, the empty state explains that information appears as bookings are completed. Standard plan hides Analytics; Owner and Admin only.