Understanding Customer Intelligence
Behavior data is surfaced where you decide on bookings, not in a separate mystery module.
Overview
WellBooked surfaces guest reliability in two main places. On the customer detail panel, the Analytics section summarizes total bookings, show-up rate, on-time rate, and no-show count derived from past intents at your place. On the Reservations workflow, approving a pending request can open a modal with user metrics pie charts when the guest has enough history, showing diligence categories such as confirmed, seated, no-show, and punctuality bands. The main customer table repeats headline rates so you can scan for risk before opening a profile. These signals support judgment; they do not auto-approve or auto-reject bookings by themselves in the UI described here.