Reviews & Guest Feedback
See scores in context on the guest timeline and at a high level in analytics.
Overview
The manager app does not currently offer a dedicated Reviews queue page. Instead, when a guest leaves structured feedback tied to a completed booking, a snapshot can appear on that booking inside Customers, customer details, Booking History: overall average, food, service, and ambience scores, plus an optional text comment. For venue-wide performance, open Analytics then click Ratings & Reviews to view period-based summaries such as average rating, total reviews, trends, and distribution charts, with a period selector and an analytics guide modal. Use the customer timeline to connect commentary to a specific date, party size, and source, and use analytics to monitor improvement over time.
Step-by-Step Instructions
Find feedback on the person
Navigate to Customers and Customers, search for the guest, and open their profile.
Locate the booking row
Scroll Booking History to the visit; if a review snapshot exists, it renders under that reservation with star scores and dimensions.
Read the comment in context
Check the same row for status, time, headcount, and channel source before interpreting the text.
Switch to aggregate analytics
Open Analytics then Ratings & Reviews, pick a reporting period, and scan headline metrics and charts.
Share learnings with the team
Use concrete examples from dated snapshots when coaching service or kitchen.
Tips & Best Practices
Look for themes in analytics
Distribution charts reveal whether complaints concentrate on one dimension.
Respond to facts, not noise
One harsh comment on a busy night still deserves follow-up if the details are specific.
Link to reservations training
Staff who understand booking sources interpret review tone more fairly.
Close the loop with action
Turn recurring feedback into clear changes in service, menu, or operations.