Accepting & Managing Bookings
Move reservations from request through service using the actions the manager app exposes.
Overview
Most incoming online requests start in Pending (pending restaurant) until you approve or reject them. Approve opens a modal where you may assign one or more tables and an estimated duration; the modal can show reliability metrics for registered guests. Reject can include a reason and suggested alternative times. After confirmation, you can mark guest confirmed, seated (with on-time or late arrival), not shown, and completed. Assign table and reassign table help when plans change. A detail panel shows full fields, notes, party size, purpose, duration edits, event timeline, and source. Use the Reservations guide (info button) on Reservations, Availability, or Floor View for a built-in explanation of buttons and colors.
Step-by-Step Instructions
Find the booking
Use Bookings with date and status filters, or open Availability / Floor View and select a booking card.
Review details
Open the row or card to inspect guest, time, party size, source, table assignment, and internal notes.
Approve pending requests
For Pending bookings, choose Approve. Optionally pick tables and duration; you can approve even when no tables are free yet, per the product copy.
Or reject with context
Use Reject, add a reason if needed, and optionally propose alternative slots so the guest has options.
Run the service checklist
Use Mark Guest Confirmed, Mark Seated (with arrival punctuality where required), Mark Not Shown, and Mark Completed as the visit progresses.
Tips & Best Practices
Act on Pending quickly
Guests waiting on approval may book elsewhere; monitor summary cards for the day you are running.
Use metrics before risky approvals
The approve modal highlights no-show history for known users when data exists.
Keep notes in the record
Allergies and celebrations should live on the intent so the next shift sees them.
Same flows on Availability and Floor View
You are not limited to the table list, pick the screen that matches how your shift works.