Creating Manual Bookings
Record phone and walk-in demand so every reservation lives in one place.
Video tutorial coming soon
Overview
Manual bookings are created by your team from the manager app, not by the guest online. Open Bookings and Reservations and use Add Booking. You choose whether the entry is a phone call or a walk-in, then fill guest details, date, time, party size, and optional seating and notes. The system loads allowed times from your opening hours for the chosen day. Phone-call entries require a phone number. After save, the new intent appears in Reservations, Availability, and Floor View like any other booking.
Step-by-Step Instructions
Open Reservations
In the sidebar under Bookings, select Reservations for the place you are managing.
Start Add Booking
Use the Add Booking control to open the creation form.
Choose phone call or walk-in
Pick the type that matches how the guest reached you. This is stored on the booking and drives how the record is created on the server (phone-call entries are confirmed for the restaurant; walk-ins are treated as guest-confirmed in the current product logic).
Enter guest and party details
Provide first name, last name, and for phone calls a phone number. Set party size, visit purpose (food or drinks only) if you use it, and estimated duration if applicable. You can search or link an existing customer where the UI supports it.
Pick date and time from open slots
Select the reservation date; the form fetches opening time slots for that day. Choose a legal slot so the booking respects your configured schedule.
Tips & Best Practices
Enter phone calls immediately
Reduces mistakes versus writing on paper and then typing later.
Use walk-in defaults wisely
Walk-ins often default to today's next reasonable slot; still verify party size and duration for busy service.
Prefer accurate tables early
Assigning tables when you create the booking speeds up Floor View and Availability.
Train staff on the Reservations guide
"The info icon opens the in-app Reservations guide for actions and status meanings.