Understanding Booking Sources
The source column explains how the booking entered the system.
Overview
Each booking intent carries a source value displayed as a badge: Platform (WellBooked marketplace experience), Manual (entered by staff via Add Booking), Website (your hosted booking or web funnel when applicable), and External (for example the booking widget or other external entry points). Manual and external flows often store guest name and phone on a non-registered guest record, while platform and website flows may tie to a signed-in customer profile when one exists. Seeing the mix of sources helps you interpret demand and train staff on which channels need follow-up.