Canceling Your Subscription
Cancellation and plan downgrades are completed in Stripe. The Subscription page shows warnings when access will end or when a downgrade is scheduled.
Overview
There is no separate cancel button inside WellBooked main UI. Owners manage cancellation, reactivation, and plan changes in the Stripe Customer Billing Portal, reached from Subscription & Costs, -> Subscription, via Open Billing Portal or via Manage Billing, Upgrade, and Downgrade on the plan cards. After you schedule cancellation at period end, the Subscription page may show a Cancellation Scheduled alert with the date access ends; you keep using paid features until that date. A scheduled downgrade to Standard shows a Downgrade Scheduled alert with the date Pro features end. Admins cannot open the portal; they need an Owner. Before canceling, consider exporting data your team needs and understanding that Pro only areas of the app will disappear or hide according to your new plan.