Viewing Invoices
Use Stripe's portal for general billing documents, and the Costs & Commission page for period invoices that split subscription and commissions.
Video tutorial coming soon
Overview
You have two practical places to review charges. First, Owners open Open Billing Portal on the Subscription page to reach Stripe, where historical subscription invoices and payment methods are managed. Second, if your sidebar includes Costs & Commission (this appears for Pro; it is hidden for Standard plans in the manager navigation), open that page for Invoice History. The table lists each billing period with subscription amount, commission amount, number of commission guests, total, status, and an external link icon to open the Stripe invoice PDF or hosted invoice when a URL exists. You can expand a row when there are commission guests to load the list of completed bookings that contributed to that invoice. Above the table, KPIs and Current Period Usage summarize subscription versus platform and channel commission. Admins with access can view this page read only; Owners have full access.
Step-by-Step Instructions
Subscription invoices in Stripe
As Owner, go to Subscription & Costs, Subscription, then Open Billing Portal. In Stripe, open invoice or billing history as Stripe presents it.
Open Costs & Commission when available
If you see Costs & Commission under Subscription & Costs, select it. If you are on Standard and do not see it, use the portal for subscription paperwork and ask support about commission statements if needed.
Read the summary KPIs
Check total costs for the current period, subscription line, platform commission, channel commission, and any outstanding balance highlighted when overdue.
Review Invoice History
Scan periods, amounts, guest counts used for commission, totals, and payment status labels such as paid or open.
Download from the link column
Click the external link in the invoice column to open the document in a new tab when provided.
Tips & Best Practices
Know which plan shows Costs
Standard accounts may not list Costs & Commission in the app even though commission policy text appears on the Subscription page.
Load more history
"Use Load more invoices at the bottom of the table when you need older periods.
Export for accounting
Download Stripe PDFs and keep copies of expanded booking lists your accountant requests.
Match invoices to reporting periods
Make sure the billing period on invoices aligns with your internal reporting so totals reconcile correctly.