Privacy Policy

We collect information to provide, improve, and support the WellBooked platform. This may include personal information such as name, email address, phone number, restaurant or venue name, billing details, and account information provided when you contact us, request a demo, or use our services. We may also collect reservation-related information, including guest names, contact details, booking preferences, dates, times, and party size. In addition, we collect technical and usage information such as IP address, browser type, device information, pages visited, session activity, and diagnostic data.

We use the information we collect to operate the WellBooked platform, provide customer support, process reservations, manage accounts, improve product functionality, communicate with users, analyze platform performance, and maintain security. We may also use information to personalize the user experience, send service-related updates, and respond to requests, inquiries, or demo submissions.

WellBooked may process reservation and guest data on behalf of hospitality venues using the platform. This can include booking details, guest preferences, visit history, and communication records related to reservations. Venues are responsible for ensuring they have the appropriate legal basis for collecting and using guest information through their use of the platform.

We do not sell personal information. We may share information with trusted service providers and partners who help us operate, host, maintain, support, analyze, or improve the platform. We may also disclose information when required by law, to protect our rights, enforce our terms, investigate misuse, or support security and fraud prevention efforts.

We retain personal and business information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, enforce agreements, and support legitimate business operations. Retention periods may vary depending on the type of information and the purpose for which it was collected.

We take reasonable technical and organizational measures to protect information against unauthorized access, loss, misuse, alteration, or disclosure. While no system can guarantee absolute security, we work to maintain safeguards appropriate to the nature of the information processed through WellBooked.

Depending on your location and applicable law, you may have rights relating to your personal information, including the right to access, correct, update, delete, or restrict certain processing of your data. You may also have the right to object to certain uses of your information or request a copy of it. To make a request, you may contact us using the contact details provided in this policy.

We may use cookies, analytics tools, and similar technologies to understand how users interact with the platform, improve performance, remember preferences, and support core functionality. These technologies help us measure usage, monitor reliability, and enhance the overall experience.

The WellBooked platform may include integrations, links, or connections to third-party tools, websites, and services. We are not responsible for the privacy practices of third parties, and users should review the privacy policies of any third-party services they access through or alongside WellBooked.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or business practices. When we make material changes, we will update the Last Updated date and, where appropriate, provide additional notice.

If you have questions about this Privacy Policy or how your information is handled, please contact WellBooked at support@wellbooked.app.